Frequently Asked Questions

Everything you need to know about your Edifier audio experience.

Where does Edifier Canada ship from?

All orders placed on our Canadian store are shipped directly from our domestic warehouses to ensure fast delivery times and no hidden customs fees for our customers.

What is the standard warranty on Edifier speakers and headphones?

We offer a 1-year limited warranty on all our products, covering manufacturing defects in materials and workmanship from the date of purchase.

What is your return policy for online orders?

If you are not satisfied with your purchase, you can return your items within 30 days of delivery. Products must be in original packaging and in like-new condition.

Do your Bluetooth speakers support aptX technology?

Many of our premium models, such as the R1700BTs and the S series, support Qualcomm aptX for high-quality, low-latency wireless audio streaming.

How can I track my order status?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.

Are Edifier products compatible with both Mac and PC?

Yes, our speakers and headphones are designed to be universally compatible via 3.5mm auxiliary, optical, USB, or Bluetooth connections regardless of your operating system.